faq

To add a new FAQ follow these steps:

1. Click “Manage FAQs” button

2. From your site’s dashboard you can add, edit and manage all your questions and answers

3. Each question and answer should be added to a category

4. Save and publish.

Yes. To add media follow these steps:

1. Enter the app’s Settings

2. Click on the “Manage FAQs” button

3. Select the question you would like to add media to

4. When editing your answer click on the camera, video, or GIF icon

5. Add media from your library.

You can edit the title from the Settings tab in the app.

If you don’t want to display the title, simply disable the Title under “Info to Display”.

we take great pride in the quality and effectiveness of our natural skin care products. Therefore, we do not accept returns or exchanges on any of our products. This policy ensures that every item you receive is in its original, pristine condition. If you have any questions or concerns about a particular product before making a purchase, please feel free to contact hola@cremasdeandrea.shop . We are here to help you make the best choice for your skincare needs.

Once an order is submitted, you CAN NOT make changes to that order.

yes ! If you are interested in placing a custom order, please message us at hola@cremasdeandrea.shop. We will work with you to understand your skin type and specific requirements to craft a natural skincare product tailored just for you.

A: Orders placed typically ship within 2-4 business days. After your order is shipped, you will receive a confirmation email with tracking information. Delivery times may vary based on your location and the shipping method selected at checkout. If you have any concerns or need further assistance, please contact at hola@cremasdeandrea.shop

A: Our conventional lotion uses phenoxyethanol and potassium sorbate—gentler alternatives to parabens that help prevent microbial growth.

Our natural lotion uses plant-based preservatives like leuconostoc (radish root ferment), lactobacillus, and coconut fruit extract, which offer natural antibacterial and antifungal protection.

Both formulas have a similar texture, scent, and shelf life of 12+ months when stored in a cool, dry place.